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Common Questions

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  • How I reset two-factor authentication (2FA) for my admin login? - SimpleMDM
  • If I remove an app from an app group, will it delete it from the devices? - SimpleMDM
  • Can I upgrade a device to the latest version of iOS? - SimpleMDM
  • Which profiles does MDM update after a macOS update occurs? - SimpleMDM
  • How do I remove a device from MDM? - SimpleMDM
  • Do you support Android? - SimpleMDM
  • How can I prevent the SimpleMDM profile from being removed from a device? - SimpleMDM
  • Does SimpleMDM integrate with Apple Business Manager? - SimpleMDM
  • Why is my device prompting to sign-in to iTunes when installing apps? - SimpleMDM
  • How can I disable auto-deployment of the SimpleMDM mobile app? - SimpleMDM
  • How do I add Web Clips to an App Restrictions profile? - SimpleMDM
  • Why hasn't my device checked in recently? - SimpleMDM
  • Why isn't the "Update iOS" feature working? - SimpleMDM
  • How do I disable location tracking? - SimpleMDM
  • Why isn't location tracking working? - SimpleMDM
  • How do I update an enterprise iOS app while in Single App lock mode? - SimpleMDM
  • Why do I see a blank screen when I scan the enrollment QR code? - SimpleMDM
  • Why is installed app inventory outdated or incorrect? - SimpleMDM
  • Why does the wallpaper image zoom in after the device is restarted? - SimpleMDM
  • How can I install an iPod/iPhone app to iPad? - SimpleMDM
  • How does single app lock/mode work? What is autonomous single app mode? - SimpleMDM
  • Why aren't some of my devices installing an app store app? - SimpleMDM
  • Can the Settings system app be blocked or hidden? - SimpleMDM
  • Why is a device quarantined when it shows no violations? - SimpleMDM
  • Why is my VM stuck with a status of "enrolling"? - SimpleMDM
  • How do I add my existing devices to Apple's Device Enrollment Program (DEP)? - SimpleMDM
  • Device name vs. SimpleMDM name - what's the difference? - SimpleMDM
  • Is SimpleMDM GDPR compliant? - SimpleMDM
  • If I disable the App Store can I still install apps via SimpleMDM? - SimpleMDM
  • Why can't I unlock my device with Touch ID anymore? - SimpleMDM
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