File Access Error

Purpose

An unknown error happened while accessing a file.

Resolution

The File Access Error is a generic error. The application does not recognize the specific cause, so the error could represent any of the following:

• The target computer's date and/or time is not correct (usually just date, as time deltas more than 5 minutes in a modern, default AD environment will likely become apparent).
• The target computer's path length is greater than 260 characters (such as during a file copy). See the following for more information: Maximum Path Length Limitation | Microsoft Learn
• The error could also represent a DNS issue.

• There could be an excessive amount of network sessions on the PDQ console computer. Using net use from a command prompt should not show any session older than 15 minutes with a "Disconnected" status message. If you do see a large number of disconnected sessions that have been disconnected for > 15 minutes, you can use net use /delete to remove those sessions.

   

  Running net use /delete removes both inactive and active network sessions.

• The error could also represent a bug in the product. Submit the error to PDQ.com and we'll investigate further to ensure we properly handle the error in the future should it be caused by PDQ. Use this link to open a support ticket with us: Open a support ticket 

Special thanks to our customers for providing valuable feedback on this error!