Troubleshooting

PDQ Deploy

• Packages Not Updating
• Schedule Not Running
• Unable to start scan for COMPUTERNAME: Computer not found in PDQ Inventory
• Package Names Are Ordered Differently in the Console and the CLI
• Windows Updates Not Found in the PDQ Deploy Package Library
• Error trying to download a Package from Package Library
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PDQ Inventory

• False positive - SonicWall flagging PDQ Inventory as Malware or Trojan
• Finding Computers Without an Application
• Incorrect Collection Membership
• Collection Library Not Updating
• PDQ Inventory Active Directory Collections showing incorrectly
• PDQ Inventory Not Listing All Windows Updates
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Error Messages

• Application Errors
• Database Errors
• Deployment Errors
• Network Errors
• Scan Errors
• Target Computer Errors

Network & Environment

• Reset Background Service Outside of PDQ
• How to Submit Databases to Support
• See Firewall Activity in Windows Defender Firewall Logs
• Verifying what computer you connect to, using PowerShell
• Failed Logon Events ID 4625 When Successfully Scanning and Deploying to Computers
• DNS Troubleshooting
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