Purpose
PDQ Deploy or Inventory reports “Object reference not set to an instance of an object” or “NullReferenceException” errors. These errors are caused when the application tries to reference a variable and (unexpectedly) receives a NULL value. This can happen at seemingly random times.
Resolution
This error is usually a transient error that can be fixed by a simple restart of the PDQ Server.
If you continue to see this error after a restart, then it could point to some potential performance issues. In that case, click the “Submit this issue to PDQ Support” link in the error window to start a troubleshooting ticket with our support team.
Comments
7 comments
PC does scan then towards the end this error pops up
Still not resolved ?
remote repair passes
can RDP and VNC into PC
Can install software via PDQ deploy
Just cannot do any scan
looking at the scan logs can see it works sometimes but always works after application is installed or updated
see attached log
Hi Larry,
If you haven't yet, please send the error data to our support site. Reference this forum post ( http://support.adminarsenal.com/entries/20144103 ) in your ticket. We need to see the stack trace to see what object is out of scope.
Sorry for the frustration,
-Shane
OK sent
I'm getting this error when trying to run deploy, but when I click on the link to report the issue, nothing happens.
I need a fix as I have lots of custom deployments that I need to use
Barrie, make sure to download beta 2. There were some customers who were negatively affected by the first beta and that bug (which appears to be the same one you are seeing) has been fixed in the second beta. You can download the beta here.
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