Uninstalled application showing as installed

Purpose:

PDQ Inventory shows an uninstalled application as being installed on the target computer.

Some possible causes are: 

  • Corrupt uninstallation of the application.
  • Orphaned uninstall registry key pertaining to the application.

Resolution:

  • Verify that the program has been uninstalled.
  • Verify that the target computer has been recently successfully scanned.
  • Delete the uninstall registry key pertaining to the application and rescan the target computer.
    • You can see the application's uninstall registry key path by viewing the "Registry Path" column in the Application section of a computer record.

 

Notes:

PDQ Inventory detects installed applications by querying the computer's uninstall registry key, subkeys found will be determined as installed applications.

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

 

In some cases, if a user is logged on at the time of the scan, it will also query their uninstall registry key.

HKU\SID\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

 

Computer data stored in PDQ Inventory only reflects information found from the most recent successful scan.

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