PDQ Inventory shows an uninstalled application as being installed on the target computer.
Some possible causes are:
- Corrupt uninstallation of the application.
- Orphaned uninstall registry key pertaining to the application.
Troubleshooting steps
- Verify that the program has been uninstalled.
- Verify that the target computer has been recently successfully scanned.
- Delete the uninstall registry key pertaining to the application and rescan the target computer.
- You can see the application's uninstall registry key path by viewing the "Registry Path" column in the Application section of a computer record.
PDQ Inventory detects installed applications by querying the computer's uninstall registry key, subkeys found will be determined as installed applications.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\UninstallHKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
In some cases, if a user is logged on at the time of the scan, it will also query their uninstall registry key.
HKU\SID\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
Computer data stored in PDQ Inventory only reflects information found from the most recent successful scan.
