Remote Assistance is not installed on this computer

Purpose

PDQ Inventory fails to create a remote assistance connection to the target computer due to "Remote Assistance is not installed on this computer".

Possible Causes

• Windows Remote Assistance is not configured on the target computer.
• Firewall blocking Windows Remote Assistance.
• AntiVirus\Security software blocking Windows Remote Assistance.
• Other software interfering or blocking Windows Remote Assistance.
• Network or DNS related configurations or issues preventing Windows Remote Assistance.

Troubleshooting

• Reboot the target computer.
• Temporarily disable the Firewall to the target computer.
• Temporarily disable or uninstall AntiVirus\Security software on the target computer.
• Verify the DNS record for the target computer is accurate on the DNS Server and DNS cache.
• Verify network configuration allows for Windows Remote Assitance protocol\ports.
• Verify that Windows Remote Assistance is properly configured and functioning outside of PDQ Inventory.
  • You can launch Windows Remote Assistance by the command below.
    msra.exe /offerra

Notes

The PDQ Inventory "Remote Assistance" tool, launches the Windows Remote Assistance via the command line and provides it the computer name as a parameter, and it will run the Windows Remote Assistance process as the user for which the PDQ Inventory client is running as.

Configuring Windows Remote Assistance

Windows Remote Assistance Protocol Documentation