Remote Assistance is not installed on this computer

Purpose:

PDQ Inventory fails to create a remote assistance connection to the target computer due to "Remote Assistance is not installed on this computer".

Background:

Possible causes for this issue are:

Windows Remote Assistance is not configured on the target computer.
Firewall blocking Windows Remote Assistance.
Antivirus or Security software blocking Windows Remote Assistance.
Other software interfering or blocking Windows Remote Assistance.
Network or DNS related configurations or issues preventing Windows Remote Assistance.

Resolution:

Reboot the target computer.
Temporarily disable the Firewall to the target computer.
Temporarily disable or uninstall Antivirus/Security software on the target computer.
Verify the DNS record for the target computer is accurate on the DNS Server and DNS cache.
Verify network configuration allows for Windows Remote Assistance protocol/ports.
Verify that Windows Remote Assistance is properly configured and functioning outside of PDQ Inventory.
- You can launch Windows Remote Assistance by the command below:
  - msra.exe /offerra

Note: The PDQ Inventory "Remote Assistance" tool, launches Windows Remote Assistance via the command line and provides it the computer name as a parameter. The tool will run the Windows Remote Assistance process as the user for which the PDQ Inventory client is running as.

Purpose:

Background:

Resolution:

See Also:

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