Purpose
PDQ Inventory fails to create a remote assistance connection to the target computer due to "Remote Assistance is not installed on this computer".
Background
Possible causes for this issue are:
- Windows Remote Assistance is not configured on the target computer.
- Firewall blocking Windows Remote Assistance.
- Antivirus or Security software blocking Windows Remote Assistance.
- Other software interfering or blocking Windows Remote Assistance.
- Network or DNS related configurations or issues preventing Windows Remote Assistance.
Resolution
- Reboot the target computer.
- Temporarily disable the Firewall to the target computer.
- Temporarily disable or uninstall Antivirus/Security software on the target computer.
- Verify the DNS record for the target computer is accurate on the DNS Server and DNS cache.
- Verify network configuration allows for Windows Remote Assistance protocol/ports.
- Verify that Windows Remote Assistance is properly configured and functioning outside of PDQ Inventory.
- You can launch Windows Remote Assistance by the command below:
msra.exe /offerra
- You can launch Windows Remote Assistance by the command below:
The PDQ Inventory "Remote Assistance" tool, launches Windows Remote Assistance via the command line and provides it the computer name as a parameter. The tool will run the Windows Remote Assistance process as the user for which the PDQ Inventory client is running as.
See Also
External Article - Configuring Windows Remote Assistance
External Documentation - Windows Remote Assistance Protocol Documentation
