PDQDeploy from Wired to wireless client, different VLANS

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10 comments

  • Robert Whittaker

    It seems my question may have gone though unnoticed? Can I get a reply to the above question please?

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  • Stephen Valdinger

    Robert, is your PDQ Deploy console installed on a VM?

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  • Jeff Longley

    Your problem is less likely to be a PDQ issue and more a DNS issue.

    Have a read of the following:
    http://support.adminarsenal.com/hc/en-us/articles/220509007-A-Healthy-DNS-is-important-for-PDQ-Deploy

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  • Robert Whittaker

    Hi Stephen,

    Thanks for the reply, no it is installed on Win7 x64 no VM

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  • Robert Whittaker

    Hi Jeff,

    Thanks for your reply. It would not surprise me if it as a DNS issue but I need to explain our network setup to calrify if PDQ Deploy will work on it.

    First we do not have ActiveDirectory and there no DNS server on our internal network. Just a lot of PC's connected to various wired and or wifi networks (all VLANs).

    We have a DHCP server (CentOs) and all devices have a fixed IP address. We register all device MAC addresses  and IP addresses on our DHCP server and so mac address is linked to the fixed IP address. There is no fixed IP address set up in the Windows 7 clients.

    I can ping from my desktop on the wired network to the client on the wifi network no problem.

    I can confirm that the nbtstat command from my desktop on the wired network to the client on the wifi network  returns a "Host not found" error. My guess (obviously) is that this should not be happening.

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  • Alvin Campbell

    I am having a very similar problem.  I was once able to use PDQ (I have a licensed version) to manage any device that was connected to our 'Admin' SSID.  As of approximately the past 2 - 3 months, all of my laptop\Surface users must connect to  Ethernet in order for me to be able to do maintenance on their devices.

    I'm not sure what broke this for me, but it would be nice if someone could shed some light on why it's happening.

    Alvin

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  • Colby Bouma

    Alvin Campbell

    Are you getting an error message? Has the configuration of your network changed in any way? If you try Remote Repair (Help --> Open Remote Repair), does it report any issues?

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  • Alvin Campbell

    Thanks for responding Colby...

    No error messages.  Whatever process I am trying to do just Fails.

    When I did 'help, Open Remote Repair' nothing happened at all.  What should I have expected to see?

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  • Alvin Campbell

    Hmmm.  I'm thinking it's not a PDQ Deploy issue.  I have an older version of PDQ on another one of my test machines.  I just tried it and got the same result.

    I have a feeling that a Microsoft or Linux update might have broken something.

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  • Colby Bouma

    No error messages. Whatever process I am trying to do just Fails.

    Can you share a screenshot of the failure, please?

    When I did 'help, Open Remote Repair' nothing happened at all. What should I have expected to see?

    That's supposed to open the Remote Repair utility: https://link.pdq.com/docs-PDQDeploy?more-info.htm

    Navigate to C:\Program Files (x86)\Admin Arsenal\PDQ Deploy, then launch Remote_Repair.exe.

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