ServiceNow Integration?

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7 comments

  • Brian Norton

    I just signed up to ask this very question. I think it we will start to see this question asked more and more.

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  • Colby Bouma

    You can create an Auto Report that saves the report to a CSV file. https://documentation.pdq.com/PDQInventory/16.5.0.0/auto-reports.htm

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  • chiel.van.til

    ServiceNow has a lot of integration possibilities. Isn't there an API of PDQ that we can use?

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  • Colby Bouma

    Not really. The closest thing I can think of is Auto Reports. Technically you could read the database directly, but that can cause issues, so I don't recommend it.

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  • chiel.van.til

    Oke we can work with that.

    Is there also a possibility to integrate the other way? We have a service catalog in ServiceNow where people can request software. After a line manager approval we are now creating a manual task to deploy the software in PDQ. However of course it would create much value if we could automate this manual step.

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  • Colby Bouma

    I'm not familiar with what you can do from ServiceNow, but if it can run scripts you can call PDQDeploy.exe Deploy -Package <Package name> -Targets <Comma separated list of computer names>.

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  • Jason Stone

    Ditto..... I am currently testing with the trial version of PDQ Inventory and deploy. Integration with ServiceNow would definitely be beneficial.

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