Computer will not become online

Comments

3 comments

  • Dakota Clark

    This sounds like a DNS or firewall issue. You mention the firewall ports are open but you cannot ping it, did you follow this guide? https://support.pdq.com/knowledge-base/1023 How did you confirm the firewall ports are open? Can you ping the device by IP address or hostname?

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  • Wei

    Is your laptop domain joined ? If it's domain joined try restart "NlaSvc" service on the laptop.

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  • Brad McClave

    As a 'sledgehammer' approach, you can delete it from PDQ then allow the AD sync to re-add it. That may not solve the underlying problem but it might help in troubleshooting if the problem re-appears.

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