RealPlayer uninstall fails
Return code: 255
'RealPlayer' is not recognized as an internal or external command,
operable program or batch file.
Created the package from PDQ inventory by R click, added /S parameter. I get the above message.
c:\program files (x86)\real\realplayer\Update\r1puninst.exe" RealNetworks|RealPlayer|20.0 /S
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Looks like I was wrong: https://www.itninja.com/question/uninstall-realplayer-16-via-command-line
Try this:
"C:\Program Files\Real\RealPlayer\Update\r1puninst.exe" "RealNetworks|RealPlayer|20.0" -s
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I saw that post as well, seems to be stuck on "running" as well.
I did a
'product get name'
in cmd line and it does not list realplayer. Lists RealDownloader; however, I do not see a realplayer. There is a RealNetworks - Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
but again, no realplayer. If I type realplayer in the search bar, it opens up. I need to uninstall this off 100+ computers.
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I tested my previous suggestion in a VM and it worked. Make sure you're using -s, not /s. Also, test the command manually on a target outside of Deploy to make sure no windows pop up.
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The one on the IT39 machine is 18.1 so I changed the 20 to 18.1
Above is from the registry
"C:\Program Files (x86)\Real\RealPlayer\Update\r1puninst.exe" "RealNetworks|RealPlayer|18.1" -s
Again this is from PDQ inventory and adding the " " around the second part and adding -s
So the file path is correct through File Explorer and correct as per the Registry.
I can't see why it won't work. Argh! Thank you again for your help.
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I am not saying that, I use PDQ to install, update, uninstall on over 1000 AD objects. I am saying in your case, it may be a corrupt install of RealPlayer. Try downloading MicrosoftProgram_Install_and_Uninstall.meta.diagcab from Microsoft and use that to see if it lets you do the uninstall.
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I tried this out myself and was running into the exact same issue with the uninstaller running without stopping, until I went to the "Options" tab for the package and changed the deployment from Run As: Deploy User to Run As: Local System.
I know it's been a week but I'm curious if this would have fixed it for you.
And this was only with the command
"C:\Program Files (x86)\Real\RealPlayer\Update\r1puninst.exe" "RealNetworks|RealPlayer|20.0" -s
I first tried creating a deployment to copy a batch file with the command locally and running it directly from the target PC, but it didn't work until I set it to deploy as Local System. When that worked, I switched to only sending a command to run the uninstaller and it worked.
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