RealPlayer uninstall fails

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Lori Collins

Return code: 255

'RealPlayer' is not recognized as an internal or external command,
operable program or batch file.

Created the package from PDQ inventory by R click, added /S parameter.   I get the above message.  

c:\program files (x86)\real\realplayer\Update\r1puninst.exe" RealNetworks|RealPlayer|20.0 /S

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Comments

21 comments

Date Votes
  • Colby Bouma

    The pipe character `|` is special in CMD. I think `RealNetworks|RealPlayer|20.0` is a list of options. Try this:

    "C:\Program Files (x86)\real\realplayer\Update\r1puninst.exe" RealPlayer /S
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  • Lori Collins

    Made your change.  Still running at 7 minutes........  

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  • Lori Collins

    Still "running" at 12 minutes.   

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  • Colby Bouma

    Looks like I was wrong: https://www.itninja.com/question/uninstall-realplayer-16-via-command-line

    Try this:

    "C:\Program Files\Real\RealPlayer\Update\r1puninst.exe" "RealNetworks|RealPlayer|20.0" -s
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  • Lori Collins

    I saw that post as well, seems to be stuck on "running" as well.    

    I did a 'product get name' in cmd line and it does not list realplayer.  Lists RealDownloader; however, I do not see a realplayer.  There is a RealNetworks - Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030   

    but again, no realplayer.  If I type realplayer in the search bar, it opens up.  I need to uninstall this off 100+ computers.  

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  • Lori Collins

    Still looking for help creating an uninstall package for RealPlayer.  

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  • Colby Bouma

    I tested my previous suggestion in a VM and it worked. Make sure you're using -s, not /s. Also, test the command manually on a target outside of Deploy to make sure no windows pop up.

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  • Lori Collins

    "C:\Program Files\Real\RealPlayer\Update\r1puninst.exe" "RealNetworks|RealPlayer|20.0" -s 

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  • Colby Bouma

    Oops, I missed something when I copied from IT Ninja. It should be "Program Files (x86)". The person who posted on IT Ninja was probably using a 32-bit OS.

    "C:\Program Files (x86)\Real\RealPlayer\Update\r1puninst.exe" "RealNetworks|RealPlayer|20.0" -s
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  • Lori Collins

    Sorry, that failed as well.   I do appreciate your help.  You can see that the path does appear correct.     

     

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  • Kdave

    Did you try creating a bat file with the uninstall command, copying the bat file locally to machine and calling the bat file from your PDQ Job?

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  • Lori Collins

    No idea how to do that.  

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  • Kdave
    • Edited

    Does the following command work if you run in manually on workstation?

    "C:\Program Files (x86)\Real\RealPlayer\Update\r1puninst.exe" "RealNetworks|RealPlayer|20.0" -s
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  • Lori Collins

    From cmd line, run as admin, I pasted that in.  I didn't get any errors, just back to the prompt.  Still see RealPlayer listed in Apps and Features, so appears to still be installed.  

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  • Lori Collins

    "C:\Program Files (x86)\Real\RealPlayer\Update\r1puninst.exe" "RealNetworks|RealPlayer|18.1" -s

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  • Kdave

    If it's running for 55 minutes then something isn't right.

    what do you see when you navigate to HKLM\software\microsoft\windows\currentversion\uninstall and look for real player? Are they same version across all workstation you are trying to uninstall?

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  • Lori Collins

    The one on the IT39 machine is 18.1 so I changed the 20 to 18.1

    Above is from the registry

    "C:\Program Files (x86)\Real\RealPlayer\Update\r1puninst.exe" "RealNetworks|RealPlayer|18.1" -s

    Again this is from PDQ inventory and adding the "  " around the second part and adding -s    

    So the file path is correct through File Explorer and correct as per the Registry.  

     

    I can't see why it won't work.  Argh!    Thank you again for your help. 

     

     

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  • Kdave

    We had issues with uninstalling certain application when they were installed via network share. We ended up using MicrosoftProgram_Install_and_Uninstall.meta.diagcab and used it to uninstall. I hope Real Player isn't installed on like 100 computers :)

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  • Lori Collins

    Hello, 

    So are you saying I cannot use PDQ to uninstall RealPlayer from our 100+ computers?  

     

    L

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  • Kdave

    I am not saying that, I use PDQ to install, update, uninstall on over 1000 AD objects. I am saying in your case, it may be a corrupt install of RealPlayer. Try downloading MicrosoftProgram_Install_and_Uninstall.meta.diagcab from Microsoft and use that to see if it lets you do the uninstall.

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  • Robert Johnson
    • Edited

    I tried this out myself and was running into the exact same issue with the uninstaller running without stopping, until I went to the  "Options" tab for the package and changed the deployment from Run As: Deploy User to Run As: Local System.

     

    I know it's been a week but I'm curious if this would have fixed it for you.

    And this was only with the command

    "C:\Program Files (x86)\Real\RealPlayer\Update\r1puninst.exe" "RealNetworks|RealPlayer|20.0" -s

    I first tried creating a deployment to copy a batch file with the command locally and running it directly from the target PC, but it didn't work until I set it to deploy as Local System. When that worked, I switched to only sending a command to run the uninstaller and it worked.

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