Computer unreachable or offline

Purpose

PDQ Deploy or PDQ Inventory sees the target computer unreachable or offline due to "The network path was not found" when attempting to access the IPC$ or ADMIN$ on the target computer.

 

Possible Causes

  • File and printer sharing for Microsoft Networks are disabled in NIC properties.
  • File and printer sharing is disabled in the Control Panel.
  • AntiVirus\Security software blocking access to shares.
  • Network configuration blocking access to shares.
  • File sharing services not running.
  • Stale DNS records. 

 

Troubleshooting

  • Reboot the target computer.
  • Check IP Address on the target computer is listed in its DNS record and returned by NSLookup.
  • Verify no stale DNS records for the target computer on DNS Server and PDQ Server DNS cache.
  • Verify that the ADMIN$ is accessible from the target computer itself via Windows Explorer.
  • From the PDQ Server browse the ADMIN$ of target computer via Windows Explorer using FDQN\IP.
  • Temporarily disable or uninstall AntiVirus\Security software.
  • Temporarily disable Windows Firewall.
  • Disable and re-enable File and printer sharing in Control Panel.
  • Disable and re-enable File and printer sharing for Microsoft Networks in NIC properties.
  • Check differences in running services between working and non-working target computers.

 

Notes

PDQ Deploy and PDQ Inventory will always use FDQN when connecting to target machines.

How PDQ Deploy and PDQ Inventory connect to target computers

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