Could Not Ping Computer

Purpose

PDQ Deploy or PDQ Inventory reports "Could not ping computer" when deploying or scanning to computers.

Resolution

This is a PDQ Deploy\Inventory error, which means that the computer hostname was resolved to an IP(s), but none of them could be pinged, so a scan\deployment was not initiated on it.

 Receiving an error of "Could not ping computer" could be due to the following:

• The computer could be offline.
• A firewall is blocking ICMP.
• Failed to resolve the hostname.

Pinging before a deployment/scan can be controlled through the respective settings, and is recommended in order to avoid unnecessary deployment overhead to offline computers.

PDQ Deploy: Options > Preferences > Deployments > Ping before deployment

PDQ Inventory: Options > Preferences > Scanning > Ping before scanning

See Also

Article - Computer unreachable or offline

Article - Firewall Ports and External Exceptions

Article - Failed to resolve hostname