Connection from PDQ Deploy not authorized, add user to Console Users

Purpose

PDQ Inventory reports that the connection\integration with PDQ Deploy failed due to "Connection from PDQ Deploy not authorized, add user to Console Users".

Possible Causes

• PDQ Inventory and PDQ Deploy services running as different users.
• PDQ Inventory and PDQ Deploy running in different operating modes.
• PDQ Inventory and PDQ Deploy console users don't match.

Resolution

• Verify that both PDQ Deploy and PDQ Inventory services are running as the same user account.
  • You can view and change the service user via the GUI client for the corresponding application.
    • PDQ Deploy menu bar > Options > Background Service
    • PDQ Inventory menu bar > Options > Background Service
• Verify that both PDQ Inventory and PDQ Deploy are running in the same operating mode.
  • You can view and change the operating mode via the GUI client for the corresponding application.
    • PDQ Inventory menu bar > Options > Central Server
    • PDQ Deploy menu bar > Options > Central Server
• Verify that both PDQ Inventory and PDQ Deploy console users match.
  • You can add and remove console users via the GUI client for the corresponding application.
    • PDQ Inventory menu bar > Options > Console Users
    • PDQ Deploy menu bar > Options > Console Users
• Optimize both the PDQ Inventory and PDQ Deploy databases.
  • You can optimize the databases via the GUI client for the corresponding application.
    • PDQ Inventory menu bar > Options > Database > Optimize
    • PDQ Deploy menu bar > Options > Database > Optimize

Notes

To achieve successful integration and communication between PDQ software, both applications will need to run in the same operating mode and preferably as the same user. If applications cannot run as the same user, then the user account for which one application is running as, will need to be specified as a "Console User" in the other application. The console users in both applications should match.